The same agent, through Salesforce's own chat

The chat button at the bottom corner opens Salesforce's Enhanced Chat, routed by an Omni-Channel flow to the Mall Guest Desk agent, with a staff queue as fallback. Compare it with the custom page, which calls the Agent API.

Door: the channel

"Mall Desk Web Chat", an Enhanced Chat channel for the web.

Usher: the routing flow

"Route to Mall Guest Desk" sends each conversation to the agent; a human queue if it can't.

Receptionist: the agent

Mall Guest Desk: stores, offers, loyalty, lost items and complaints, in Arabic or English.

Open the chat
Demo with synthetic data. Please don't enter real personal details.